Information & Event Services Aide

General Statement:

Under the supervision of the Information & Event Services Coordinator, the Information & Event Services Aide supports the effective scheduling of University-Student Union facilities and performs light clerical tasks of a  responsible and difficult nature in support of the Information & Event Services Department.

Specific Duties and Responsibilities:

·       Provides exemplary customer service to the university community

·       Provides information and referrals about the University-Student Union and the University to the campus community.

·       Keeps informed about the daily Union and University activities and events

·       Receives and screens telephone calls and walk-in inquiries for general information and events

·       Assists office staff with the effective scheduling of events, including light clerical work and checking availability using a computerized reservations system

·       Maintains complete files of all reservations

·       Aids Information & Event Services Student Department with projects as needed

·       Performs other duties as assigned

Required Qualifications:

·        Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;

·       Willingness to be enthusiastic and provide exemplary customer service

·       Proven interpersonal communication and organizational skills

·       Working knowledge of Microsoft Excel and Word preferred, will train

·       Ability to answer multi-line phones

·       Ability to handle a high volume of walk-in customers

·       Previous office experience preferred