Membership Attendant-Recreation
Membership Attendant-Recreation
Hourly Rate: $16.04 per hour; non-exempt classification
Work Schedule: Up to 20 hours per week, to be arranged by the Fitness Coordinator, contingent upon operational need, academic scheduling, etc.
Training Period: Two months, with the possibility of extension.
General Statement:
The Membership Attendant assists with the effective operation of the Recreation facility.
Specific Duties and Responsibilities:
- Provides exemplary customer service to the University community.
- Receives and screens a high volume of telephone and walk-in inquiries.
- Handles cash payments, cash drops, and responsible for accurate cash control.
- Enter member information in facility management software.
- Registers members for group exercise classes.
- Provides information to members about programs, policies, and procedures.
- Performs other duties as assigned.
Required Qualifications:
- Currently enrolled Cal State LA student with at least 8 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum G.P.A. of 3.0.
- Certification in CPR, AED, and First Aid from either the American Red Cross or the American Heart Association within 30 days of hire.
- Ability to work collaboratively with others or independently as the situation requires.
- Ability to take thoughtful risks, explore new ideas, be flexible, and adapt to change.
- Proficient organizational, planning, multi-tasking, and problem-solving skills.
- Genuine interest in a variety of individuals and commitment to providing quality service to diverse populations.
- Proficient oral and written communication skills.
- Candidates should be reliable, self-motivated, and should be able to solve problems and make decisions based on the Union mission and guiding principles.
- Willingness and ability to work early morning, night, weekend, finals, and quarter break hours.
- Willingness to work with an ethnically diverse and culturally pluralistic student body and staff.
- Willingness to be enthusiastic and provide exemplary customer service.
- Proven interpersonal communication and effective organizational skills.
- Ability to screen calls through multi-line phones.
- Ability to handle a high volume of walk-in members.
- Experience working in a hands-on customer service environment.