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Information & Event Services Aide

General Statement:
Under the supervision of the Information & Event Services Coordinator, the Information & Event Services Aide supports the effective scheduling of University-Student Union facilities and performs light clerical tasks of a  responsible and difficult nature in support of the Information & Event Services Department.

Specific Duties and Responsibilities:
·       Provides exemplary customer service to the university community
·       Provides information and referrals about the University-Student Union and the University to the campus community.
·       Keeps informed about the daily Union and University activities and events
·       Receives and screens telephone calls and walk-in inquiries for general information and events
·       Assists office staff with the effective scheduling of events, including light clerical work and checking availability using a computerized reservations system
·       Maintains complete files of all reservations
·       Aids Information & Event Services Student Department with projects as needed
·       Performs other duties as assigned

Required Qualifications:
·        Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
·       Willingness to be enthusiastic and provide exemplary customer service
·       Proven interpersonal communication and organizational skills
·       Working knowledge of Microsoft Excel and Word preferred, will train
·       Ability to answer multi-line phones
·       Ability to handle a high volume of walk-in customers
·       Previous office experience preferred